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Case Study - DHL

DHL commission industry leading water consultants H2O Building Services

Our consultants were given a selection of sites by D.H.L to complete a water audit in order to verify if the charges had been correctly levied.

Two sites had received substantial back charge claims and revised bills from the North West Water Company United Utilities. The back charges were paid by D.H.L, but the historical water audit revealed that United Utilities were not entitled to levy back charges after a certain time within the financial year and the notification letter demanding the back charge was sent 5 months too late.  This resulted in H2O demanding refunds on two sites in excess of £65,000.

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