Changing Business Water Supplier – What’s In It For You?

With the retail water market now open and allowing businesses across the UK to select their water supplier of choice, you have more freedom of choice than ever. Suppliers are competing for your business, and there are a number of benefits when you choose to switch, changing business water supplier, what’s in it for you?


Better Customer Service

Prior to 2017, businesses not being able to change their water supplier led to a virtual monopoly on services by the existing water companies. Since they knew that many of their customers had no other choice, water supply companies often chose not to prioritise customer service.


This led to long telephone wait times and trouble having any issues resolved. And it can affect your business productivity if you have to wait around for an answer to a water supply problem.


Now, with multiple suppliers, water companies have improved customer service in order to stay competitive. If you still don’t think your water company’s customer service is up to standard, you can search for reviews of other suppliers and see what other customers are saying.


No two contracts are the same, so we recommend that you get in touch with us at H2O Building Services to properly analyse water contracts and get the best deal.


Modernised Billing

It used to be the case that you would simply receive a water bill in the post once a month. Now, water suppliers offer a wide variety of billing options that give you more control.


Many offer the ability to:


  • Request consolidated billing for multiple sites, increasing business efficiency
  • Increase the frequency of billing, avoiding “bill shock” and cash flow problems
  • Receive your bills electronically, cutting administration and waste.


Some also offer online self-service portals, where you can access all of your billing and consumption data at your own convenience. This also allows you to provide bills easily to our consultants if you suspect there is an issue with billing or leaks.


For business, this increased convenience is a no-brainer, and a compelling reason to switch water suppliers.


Lower Prices


As a business, the choices that you make often come down to cost. Thankfully, alternative water suppliers typically provide all the benefits discussed above at a lower cost than your current water company, which means making the switch is usually the obvious choice.


If you have access to better services at a lower price, why wouldn’t you make the change?


Getting the Right Advice When Changing Supplier


The business water market was opened up in April 2017. And while the benefits are to be celebrated, there are some risks for businesses.


Some suppliers have struggled to provide correct bills to clients, and H2O Building Services are aware of serious overcharging that would have gone undetected without our expert advice.


Before you switch, we recommend that you give us a call for a friendly chat without obligation. We can advise you on your switching options, analyse your business’ unique needs, and compare prices across the whole business water market to ensure you get a good deal.


Give us a call now on 0845 658 0948 or email We’re standing by to help you benefit from changing business water supplier.