The worlds number one building, plumbing, electric and timber wholesaler Wolseley UK have some 1,500 sites nationwide, they have appointed H²O as a part of their environmental policy on waste and carbon reduction.

Reducing water consumption, waste discharge and other charges H²O are providing the complete turnkey service, bill validation and bureau service, bench marking sites, surveying, identifying reasons for high consumption, producing reports containing recommendations to reduce charges, carrying out all recommendations such as water leak detection, installing water saving devices.

Included within the project is auditing of previous charges, identification of overcharges and negotiation of refunds due to historical billing errors.

Remarkable results have been achieved to date

£ 240,000 of year on year savings.

£ 750,000 of refunds.

H²O will continue to monitor all sites to ensure savings are maintained.

Water companies are busy slapping back charges on customers due to historical billing errors, water auditors and consultants at H²O have seen a marked increase in business in this specific area.

Graham Mann Senior Partner at H²O said “some of the back charges we are taking on are high value charges, we have seen £ 180,000 with a local Council and £ 170,000 to a client  in the North West, whilst refunds due to historical billing errors by water companies seem to be increasing, the replies to our enquiries to repay overcharges to our clients are taking much longer to conclude, 3 months in some cases, yet when back charge are levied to customers they are under constant pressure to pay up immediately”

Usually when H²O get involved a typical back charge can be reduced by as much as 50% and in some case cancelled altogether.

Water consultants H²O are working on a record refund case in excess of £ 1m against Thames Water and Veolia Water Projects Ltd.

Graham Mann Senior Partner of H² O Building Services says ” as with most water companies claims for refunds due to historical billing errors are met with a wall of silence, this case is particularly complex as we are having to trawl through records going back some 15 – 20 years, this is the biggest single refund case we have ever dealt with and it never ceases to amaze me the amounts involved.  I am of the firm belief water companies are over charging customers many millions of pounds, in almost every case our expertise is needed in order to maximise the financial returns for our clients”.

One of the Uk’s leading water consultants H²O Building Services complete negotiations with the water company securing a refund of £ 20,979 due to overcharges and historical billing errors.

This takes the total refunds negotiated by H²O to date for Somerfield to £ 589,773 with on going savings of £ 311,000.

Senior Consultant Graham Mann concludes “We are delighted to be able to report such excellent financial results for our client”.

H²O were commissioned to investigate the reason for high water consumption contributing to high water and waste water charges at a site in London, after an extensive survey was carried out and two underground water leaks were traced and repaired and a two year overcharge was cancelled and over payments refunded the site has saved £ 40,000 per annum.

The previous annual charges were£ 45,000 per annum and the budget for water and waste water is now £ 5,000 per annum, with cash refunds negotiated with Thames Water of £ 23,700.

Taking into consideration project costs and the savings and refunds delivered the project has been self financing.